POLICIES
*A $75 deposit is due when scheduling appointment. This deposit will be applied to your appointment. Appointments cancelled with more than 48 hours notice will have their deposit refunded. If cancelled with less than 48 hours notice, the deposit is forfeited. NO EXCEPTIONS.
*Payment is due at time of appointment- NO EXCEPTIONS. We accept checks and credit cards. Returned checks will be assessed a $75 fee. No further appointments may be scheduled until all outstanding balances have been paid.
*We are not able to accept "walk-ups", as the daily schedule does not permit the additional time required to see clients not already on the schedule.
*Offsite adjustments and repairs may be paid for upon completion. Pickup arrangements are the responsibility of the customer. Shipping or delivery (if available) is at additional cost and must be paid in advance.
*No shows and appointments cancelled with less than 48 hours notice will be charged $75 plus any applicable trip fees for the no-show appointment. Appointments may not be rescheduled until fees are paid. If you are more than 15 minutes late, your appointment will be considered a "no-show", and charged accordingly.
*Adjustments to saddle flocking are NOT guaranteed. Please be available to ride in your newly adjusted saddle during our appointment, to ensure that you are happy with the changes.
*Red Horse Saddlery reserves the right to cancel appointments due to hazardous weather! Every effort will be made to keep all scheduled appointments, however, poor driving conditions, freezing temperatures and/or high winds will result in appointments being postponed. Thank you for your understanding.
*Due to high demand for appointments, open spots that have been offered to you via email, text or phone will only be held for 24 hours. After that time, they may be offered to other clients.
*For safety reasons, Red Horse Saddlery may refuse to work with ANY horse that Red Horse Saddlery considers dangerous or not under adequate control during measurement, tracing and fit assessment. Any appointment fees will NOT be refunded or waived, and are still due at the time of the appointment.
***For all appointments, please be ready to ride (rider dressed to ride; horse in tacking area, groomed and ready to saddle) at our scheduled appointment time.***
Travel fee: $0.60 per mile, round trip, from my office in Elizabeth, CO. Tolls, if incurred, will be added to your travel fee. Overnight trips will include hotel charges. Travel fee may be split between clients at the same barn, seen on the same day.
Saddle Evaluations: $75 per horse/saddle combo. Additional saddle(s) on same horse (during same visit) $50 each.
Flocking adjustments: $120+
Complete reflock: $400+, not done onsite. Client is responsible for return shipping or pick-up of completed saddle.
Billet replacement: $40 per billet. We strongly recommend having ALL billets replaced at the same time. Additional $80 will be charged if saddle must be opened to access billet webbing.
Other services available by request, please inquire.
